Work type: Part Time
Location: E-Commerce and Fulfillment Department Coordinator

The E-Commerce Department Coordinator reports directly to the Director of E-Commerce and Fulfillment and assists all areas of the E-Commerce and Fulfilment Department. 

The E-Commerce Department Coordinator is responsible assisting all department levels with daily administrative tasks, logistics, and data entry.   

DUTIES AND RESPONSIBILITIES: (include but are not limited to)

Essential Duties

• Assists with donation requests, fulfillment, and tracking.
• Assists with data entry of inventory, products, customer information and pricing in our inventory software.
• Responsible for keeping records of keg returns and deposits.
• Assists with invoicing and following up with any Accounts Receivable needs.
• Responsible for processing invoices as paid, delivered, and/or picked up.
• Aids customer service and dispatch when needed.
• Greet customers warmly and ascertain problem or reason for calling while following communication procedures, guidelines, and policies.
• Assist with placement of orders, refunds, or exchanges.
• Assist in placing, canceling, or confirming both customer and wholesale orders.
• Track all customer service questions and issues.
• Assist with compiling reports on overall customer satisfaction.
• Responsible for receiving all merchandise into the Fulfillment department including counting, inspecting, and separating product.
• Answer customer questions and resolve customer service issues via phone or email and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Assists with inventory organization which and include but not is not limited to inventory tracking numbers, moving merchandise and cases.
• Maintains current knowledge and understanding of all company procedures and policies; exemplifies, upholds, and enforces all policies and procedures.
• Performs other duties as assigned or directed.
• Ability to work varying shifts and hours including possible mandatory overtime and holidays.

Required

• Requires a high school diploma and a minimum of 1 years of experience in the customer service, retail, and/or hospitality industry, preferably in a high volume, fast paced environment.
• Strong analytical skills. The ability to collect, organize, analyze, and report on key performance indicators of the business.
• Proficiency in Microsoft Office products, particularly Excel with the ability to learn and us POS systems, inventory management, and other business software.
• Strong organization and communication skills to discern and address the needs of customers and fellow employees.
• Demonstrated ability and desire to have a positive attitude and professional demeanor in all situations.
• Passion for Levante and the craft beer business; strong knowledge of craft beer is desired.
• Ability to work effectively with people at all levels across the organizations.
• Must be able to lift 55lbs and move kegs with assistance and can stand, walk, lift, and bend for long periods of time.
• Previous warehouse, packaging, or customer service experience a plus, but not required.
• Valid Driver's License and clean driving record
• Must be 21 years of age or older